Regulator Response
Charity Commission for England and Wales (CCEW)
Updated: 17/03/2026
My Opinion
The CCEW have not learned anything, it is a system which claims to learn but it is incapable. They operate slowly, with bureaucracy, fail to read emails, and assess concerns clearly. I do not believe the CCEW will learn or self correct; it is a broken record that chooses convenience, bureaucracy, and intentional incompetence.
I state that AI would outperform the CCEW staff. I am not angry, I am simply both disappointed and worried, not for myself, but for the young people the CCEW have failed. If I faced such action at the barbaric hands of the CCEW, what chance does an average 15-year-old in another charity has? Absolutely none
Response Deadlines
30 working days, up to 19 weeks
Status
🔵 Concern 1 | Awaiting response from CCEW from Complaints Procedure
🔵 Concern 2 | Awaiting response from CCEW from Complaints Procedure
🔵 Concern 3 | Awaiting response from CCEW from Complaints Procedure
🔵 Concern 4 | Awaiting response from CCEW from Complaints Procedure
🔵 Concern 5 | Awaiting response from CCEW from Complaints Procedure
Log
05 November 2025 (Concern 01)
I raised concerns in line with its Whistleblowing and Raising Concerns pages
20 November 2025 (Concern 01)
CCEW are approached by Third Sector News, and an official statement is given: "“We are currently assessing concerns raised with us about the Scout Association to determine any next steps.”
21 November 2025 (Concern 01)
[REDACTED] emailed me, stating "we have concluded that there is no role for the Commission.", "We have not identified any evidence that decisions made by the trustees have not been made lawfully and we have not identified any governance concerns", and "We understand that the charity is currently considering your concerns in accordance with its complaints policies and procedures. As this is a matter for the charity to manage, we cannot intervene or direct the charity in the handling of your concerns."
25 November 2025 (Concern 02)
I raised another concern, in relation to a vulnerable beneficiary
25 November 2025 (Concern 01)
I challenged this response, as it was evident the Commission made a misinformed decision which it failed to assess.
28 November 2025 (Concern 03)
I raised another concern, in relation to a concern in vetting of a public-facing member
01 December 2025 (Concern 04)
I raised another concern, in relation to two second vulnerable beneficiaries
09 January 2026 (Concern 03)
[REDACTED] emailed me, stating: "We do not consider that this demonstrates a level of risk that would justify action by the Commission at this time" and "If you have concerns about the volunteers conduct, then you should pursue with the charity in the first instance"
09 January 2026 (Concern 03)
I challenged this response, as the Commission failed to assess and address my key concerns, and with notice given, my concerns remain unanswered and unattended for.
12 January 2026 (Concern 01)
[REDACTED] emailed me, stating "We note from the information that you have provided that the charity in their email of 7 November 2025 has encouraged you to continue to engage with them to try to resolve your concerns.", "We appreciate that sometimes decisions made by trustees of charities may not have universal support. This includes where someone is unhappy with the way a charity has handled their complaint about its service or operations", and "We do not consider that it provides evidence of a level of risk that would justify action by the Commission at this time."
12 January 2026 (Concern 01)
I entered into the complaints procedure, as the Commission failed to assess and address my key concerns.
18 January 2026 (Concern 05)
I raised another concern, in relation to a vulnerable beneficiary
20 January 2026 (Concern 01)
[REDACTED] emailed me, stating: "If you wish to proceed with a service complaint, please email the Customer Relations Manager", which is strange given I have already made a formal complaint through the web portal. They also state: "If we do not hear from you by this date, we will assume you do not wish to pursue a service complaint."
28 January 2026 (Concern 01, 02, 03, 04, 05)
I entered into the complaints procedure, as the Commission failed to assess and address concerns within a reasonable timeframe.
Information Commissioner Office (ICO)
My Opinion
The ICO are slow and bureaucratic, and cases remain unallocated. From referring to the published data sets, the number of complaints received and action undertaken is very disproportionate, apart from "Informal advice"
Response Deadlines
Up to 29 weeks
Status
🟢 Concern 1 | Assigned to Case Officer, correspondence active
⚫ Concern 2 | Unable to receive response from ICO
🟢 Concern 3 | Assigned to Case Officer, correspondence active
Log
05 November 2025 (Concern 1)
I raised concerns in line with its Complaints pages
07 January 2025 (Concern 3)
I requested escalation
09 January 2025 (Concern 3)
Case has been assigned to a case officer